On Leading With Greatness
On Leading With Greatness
Glengarry Glen Ross: The Ultimate Toxic Workplace Ripe for Redemption
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Glengarry Glen Ross: The Ultimate Toxic Workplace Ripe for Redemption

Three figures from the movie in sepia tones with the background removed. Kevin Spacey is on the left in a tie and vest glaring at Al Pacino on his left. Pacino is on the right in a suit glaring back. In the rear facing forward is the police detective in a tie and shirt with no jacket. All three men have their hands on their hips and look angry.
The Glengarry Glen Ross look: Angry stares, bad suits, hands on hips

Have you ever watched the 1992 cinematic classic Glengarry Glen Ross? If not, youโ€™re missing out on one of the most intense and brutal takedowns of the modern workplace. While the homogenous casting dates it a bit, the filmโ€”based on David Mametโ€™s playโ€”offers a high-octane drama populated by Hollywood heavyweights who greedily chew up the scenery.

The setting is a sleazy New York real estate sales office, where a group of amoral hucksters hustle to close deals and keep their jobs. They work off leadsโ€”the contact information of potential clientsโ€”and are expected to ruthlessly pitch shady investment properties through cold calls. They rely on their wits, guts, and ingenuity. The fierce office culture turns dog-eat-dog when they learn that only the top two โ€œclosersโ€ will keep their jobs at the end of the month.

The movie offers a blistering critique of toxic masculinity, and we witness the corrupting influence of an environment that rewards unethical behavior. These menโ€”and theyโ€™re all menโ€”are nothing more than grifters with real estate licensesโ€”horrible people rendered all the more despicable by the relentless pressure from management.

Ultimately, though, the movie is a study of the modern workplace and its abuses. Mamet creates a sort of closed box for the characters to operate in, which may seem artificial, but is it really so different than most workplace cultures? The television show Severance takes this closed-box workplace idea to its extreme, presenting characters whose work life is surgically sealed off from their home life. Even when we use the common phrase โ€œwork-life balance,โ€ we implicitly portray the workplace as a closed box, treating work as utterly separateโ€”severed, if you willโ€”from life. In doing so, we raise expectations for our non-work life at the expense of our expectations for work, which can never be as satisfying. In short, our mindset itself is unbalanced when we use that popular phrase. Itโ€™s actually quite insidious, as Severance suggests.

In Glengarry Glen Ross, all we see is the work, and sordid work it is. One of the most memorable scenes features a young, foul-mouthed Alec Baldwin as a motivational speaker sent by the front office. He berates the salesmen, humiliating them in a profanity-laced tirade that can be summed up in four words: โ€œCoffee is for closers.โ€ This vicious affront masquerading as inspiration only heightens the salesmenโ€™s torment and ensures a tragic outcome.

The human element is injected by the revelation that one of the salesmen, Shelleyโ€”brilliantly played by Jack Lemmonโ€”has a daughter in the hospital. The heartlessness of his situation, the fundamental inhumanity, seems too grotesque to be true. But itโ€™s the stark reality of millions whose employers see them only as โ€œresourcesโ€ ripe for exploitation.

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The toxicity of this particular sales office is off the charts, but Iโ€™ve personally witnessed work environments nearly as bad. The corruption and short-term thinking of those at the top cause those below to become anxious and desperate. The ones who ostensibly succeed at this contemptible game are the ones who emulate or enable their noxious overlords. Everyone else either knuckles under or is ultimately cast aside. I explored this topic in depth in How People Sort Themselves under a Bad Boss.

Glengarry Glen Ross? No, Glengarry Good Boss

Now letโ€™s imagine what this real estate sales office would look like if it were run by competent, ethical leadership. Of course, it probably wouldnโ€™t even exist in this form since no decent, values-forward leader would ever get caught up in a scheme to sell crappy properties to gullible marks. But letโ€™s pretend, for the sake of argument, that the land theyโ€™re selling is actually desirable and reasonably priced.

In this reboot, the firmโ€™s management would be genuinely concerned with the wellbeing of both the salesmen and their customers. No one would be forced to make an untoward sale, and no customer would be tricked or coerced into a reckless purchase. The office manager would strive to maximize the sales potential of his team by treating the good leads not as rewards but as resources to be leveraged for cooperation and collaboration, not cutthroat competition.

The top seller, Tony Roma (played by Al Pacino) would still be a formidable force, but his restless nature and gift of gab would be channeled toward inspiring and encouraging his colleagues, not lording it over them. Instead of conning leads who neither want nor can afford what he's selling, he'd be a shining example of what's possible when you combine skill, passion, and a genuine desire to serve the customer.

His fellow salesmen would function as a true team, working together toward the twin goals of happy customers and higher profits. Theyโ€™d share leads, assist each other in sales, and take pride in their collective success. And poor Shelley, the salesman with the daughter in the hospital, would have decent health insurance to cover her care and a sympathetic manager to cover his hospital visits.

When that motivational speaker from the front office appears, instead of threats and vulgarities, heโ€™d deploy ideas and shared values that truly inspire, teaching the team to build on their strengths. After all, they made it this far somehow. What got them here, and how can it move them further?

And what about the customers? Theyโ€™d be content, even happy, with their investment. Theyโ€™d feel satisfied and taken care of, rather than humiliated and taken advantage of. They might even return to invest more and would be persuaded to encourage friends and family to trust this reputable firm as well. Thatโ€™s right, no more salesmen cold-calling leads at night, pressuring clients to make a hasty investment decision with longterm consequences.

Of course, this happy scenario has a fatal flaw: It would make for a dreadful movie. The drama of the real film is in the intensity and raw emotion of its frantic characters, the ferocious competition, and the calamitous downfall. A kinder, gentler workplace, such as the one I described, just wouldnโ€™t have the same visceral impact on the screen.

There is another flaw in my happy workplace, though. It comes across as contrived and pie in the sky even, which is the real tragedy. We can more readily accept the over-the-top viciousness of Glengarry Glen Ross than its opposite. Toxicity is expected, normal even. But why canโ€™t a more collaborative, respectful, and ethical workplace be the norm? The very fact that my reimagined version of Glengarry Glen Rossโ€”call it Glengarry Good Bossโ€”feels so unsatisfying and unrealistic is a testament to how far we still have to go.

I encourage you to watch the film less as a commentary on masculine corruption and more as a workplace dramaโ€”a critique of modern office culture. Great leadership committed to treating people as human beings, not just "resources" or โ€œmarks,โ€ would transform this sales office and likely boost sales in the long run. It might not make the best cinema, but such a norm surely would be a welcome change in the real world.


How often have you encountered toxic work environments? What could have been accomplished if such toxic workplaces were healthy instead?

Great leaders must understand how to recognize and actively eliminate the toxic elements of their work culture, and I can help.

Unlock the Great Leader Within! Download my free resource, the Transform To GREATness Toolkit, now!

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I look forward to hearing from you.

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On Leading With Greatness
On Leading With Greatness
Each Thursday I share new ideas for leaders and aspiring leaders on mission clarity, self-awareness, and human skills โ€” a slightly irreverent kit of Tools+Paradigms for leaders and aspiring leaders like you. Visit GuidanceForGreatness.com